Frequently Asked Questions
Quick answers about ordering, delivery and returns. Can't find what you need? Email us at goteio.uk@gmail.com.
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How do I know my order has been placed?
You will receive an order confirmation email straight after checkout. If it has not arrived, check your spam folder or contact us.
How long will delivery take?
Delivery times depend on the product and the delivery option you choose. An estimated delivery date is shown at checkout, and you will get tracking details once your order is dispatched. See our Shipping policy for more.
Why did my order arrive in more than one parcel?
Our products are sent from different warehouses, so items in the same order can arrive separately. You only pay delivery once.
How can I track my order?
Use the tracking link in your dispatch email, or sign in to your account to see your order status.
Can I return something if I change my mind?
Yes. You can cancel within 14 days of receiving your order and then send the items back within a further 14 days. Please email us first so we can tell you where to send them. See our Refund policy for details.
What if an item arrives damaged or faulty?
Contact us within 30 days of delivery with your order number and a photo, and we will arrange a replacement or refund.
Which payment methods do you accept?
The payment options available for your order are shown at checkout.
Are prices shown in pounds?
Yes, all prices are in pounds sterling (GBP). Any delivery cost is shown at checkout before you pay.
What are Travel Boxes?
Travel Boxes will be curated bundles of travel products for different kinds of trip. They are not available yet — you can sign up on the Travel Boxes page to hear when they launch.